Collection Specialist with Norwegian/Swedish/Finnish

Purpose of the position

Join us for a smarter and better everyday

We, at Hiab, are currently looking for a dedicated and curious professional to join our great Order to Cash team on the position of a Collection Specialist with Norwegian/Swedish/Finnish. 

The purpose of the position is to support the Hiab Collections process including performance measures, process standards and policies via touch points and interfaces to related process areas.

Main tasks and responsibilities

• Performing collections - calls and emails to customers;
• Maintain a call/contact schedule and follow up actions schedule;
• Responsible for securing promises for payment;
• Ensure that all cash is correctly applied - answering CapGemini’s queries for unallocated payments;
• Provide information/status about customer portfolio when requested by the line manager/Business partner;
• Ensure a customer intelligence file is build and maintained;
• Dispute management until resolution - the creation of disputes, follow up & escalations, ensure all disputes have an identified resolution action plan with identified action owners;
• Ensure timely escalation of lack of progress in dispute resolution or payment delinquency;
• Ensure usage of FSCM and ERPs as per standard operating procedures and instructions;
• Ensure month-end close tasks are performed as per the agreed SLA;
• Monitor all generic mailboxes in the area of responsibility/customer queries;
• Provide necessary reporting;
• Achieve performance (decrease overdue) and activity (calls & contacts) targets;
• Ensure feedback is provided to credit control whenever needed;
• Ensure compliance with the Collections Playbook;
• Attend and review assigned training by the line manager depending on the area of development;
• Ensure that Work instructions and training materials for all processes are created and updated;
• Adopt changes in the processes when such occur;
• Highlight any additional activities requested by local organization, to be performed.

What you’ll need to succeed

• Minimum Bachelor's degree in Finance or Business;
• 1-3 years of experience of relevant experience in an international environment;
• Good knowledge in Finance;
• Good computer literacy: Google Sheets(Pivot tables, VLOOKUP, Charts),Google Slides/Powerpoint and process mapping tools;
• Independent user of all relevant systems, tools, processes;
• Experience with ERP; SAP is a strong advantage;
• Full professional proficiency of written and oral English and Norwegian/Swedish/Finnish languages;
• Open to learn different areas of all Order to Cash;
• Ability to work in a team;
• Ability to learn and apply the newly gained knowledge in daily tasks;
• Ability to adapt to a changing environment, to work under stress;
• Able to work independently with an agreed process;
• Detail-oriented;
• Time Management and ability to prioritise;
• Logical thinking;
• Process oriented mindset;
• Strong analytical skills.

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. You’ll be part of a team with a proven record of high team climate. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally.

Join us to make a difference - and have fun while doing it!

In addition we offer you:
 

• Attractive compensation package;
• Healthy work environment - company sponsored medical insurance program;
• Food vouchers;
• Work-life balance – 25 days paid vacation, company events;
• Transportation allowance;
• Performance-based bonuses;
• Company policy of permanent remote based location within any point in Bulgaria, office based only on very limited occasions.

Interested to join?

If you are interested about this opportunity, please submit your application and CV in English.

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