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Business:  Cargotec
Job Function:  Finance
Location: 

Sofia, BG

Accounts Payable Support Specialist

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

 

Providing supporting tasks and activities to the entire Source-to-Pay (STP) area in Cargotec Business Services in alignment with corporate and business area procurement as well as customers’ needs and expectations.

 

Main tasks and responsibilities:

  • Responsible for resolving queries from customers, vendors and colleagues
  • Specialist providing assistance on ITP-related inquiries, acting as an employee’s first line of contact via appropriate channels (tickets, chat, calls, etc.).
  • Maintain good working relationships within the other process teams
  • Deliver service in line with agreed controls and procedures
  • Suggest methods to update, simplify, and enhance processes, procedures and technologies
  • Identify continuous improvement opportunities
  • Ensure customers are satisfied to maintain a positive brand image for the CBS
  • Contribute as required in updating and maintaining all documentation.
     

What you’ll need to succeed:

 

Education

  • Minimum Bachelor Degree in Finance or Business

 

Experience

  • Min. 2 years of experience in P2P process area
  • Experience in customer support role 

 

Competencies

  • Experience with simple to complex query handling
  • Customer service focus and interpersonal skills
  • Problem solving, organisational and communication skills
  • Hands-on experience working with ERP/Cloud system
  • Microsoft Office (Outlook, Excel, Word, PPT) and Google Office
  • Full professional proficiency of written and oral English
  • Good at communicating in a professional manner
  • Display a strong work ethic and ability to comply with internal controls and policies
  • Ability to work under pressure to strict deadlines
     

Working together with:

 

  • The entire Source to Receipt and Invoice to pay teams in CBS and external BPO providers (when applicable)
  • Corporate AP Team 
  • The Record To Report & Order To Cash teams for escalated queries
  • The CBS ITP and STR process owners and system owners
  • The project team
  • Other stakeholders across the Global Company (to the extent required)
     

Interested to join?

 

If you are excited about this opportunity, please submit your application.

 

 

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com