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Business:  Cargotec
Job Function:  CBS

Singapore, SG

Apply by:  15-02-2020

HR Specialist, Contact Team

Cargotec Business Services (CBS) was established in 2017 with Sofia as the main global hub and two regional hubs in the United States and Singapore. Its aim is to optimize the global business support processes of Cargotec within Finance, Human Resources and Indirect Procurement.

Join us for a smarter and better everyday

We are looking for talented individuals who would like to develop and grow in an international and respectful organisation. Our environment of continuous improvement, innovation, openness and diversity provides the best place to drive and develop as a professional and a person.

The location of the position is Singapore, CBS APAC Hub. 

Main tasks and responsibilities: 

  • Adopts a customer-centric attitude to delivering HR services in line with SLAs, KPIs, controls and procedures
  • Demonstrate a function knowledge of Local HR policies and processes to effectively respond to customer queries
  • Operate as Tier 1, first human-interaction responsible for resolving queries from suppliers or colleagues; and appropriate the Employee’s query to the right channel (tickets, chat, etc.).
  • Supporting Recruitment E2E process (supporting Hiring managers, job postings, CV screening, phone interviews, on-line testing, scheduling interviews)
  • Identify process improvements: suggest methods to update, simplify, and enhance processes, procedures and technologies
  • Support Solution Owners and Process Owners in continuous improvement and implementation of programs, policies, and procedures of the CBS
  • Ensure all documentation is up-to-date and accurate and data is accurate in company systems
  • Be part of building up the H2R area in the CBS in close cooperation with the project team 
  • Train and support colleagues in activities within own area of speciality
  • Participate in transition activities when applicable:
    • Actively participate in transition, knowledge transfer and work shadowing activities, conduct testing and service readiness activities
    • Build and refind documentation needed prior to go live
  • Any other tasks assigned by the line manager related to the areas of accountability.
What you’ll need to succeed:

Ideally you have:

  • Minimum bachelor degree in HR or business
  • 1-3 years experience in HR domain and BPO/SSC is preferred
  • Experience with simple to complex query handling
  • Exceptional customer service focus and interpersonal skills 
  • Strong analytical, problem solving and organisational skills
  • Knowledge about RPA, ERP/Cloud solutions are preferred
  • Full professional proficiency of written and oral English required 
  • Second foreign language min. B2 level, both written and oral - considered as an advantage
  • Demonstrate comfort in adapting to different ways of working across cultures and organisational hierarchies - in and outside of HR.
You will be part of:

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

If you are excited about this opportunity, please submit your application and CV.


Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2018 totalled approximately EUR 3.3 billion and it employs around 12,000 people. www.cargotec.com

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