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Business:  Cargotec
Job Function:  Finance

Perrysburg, OH, US

Team Lead, Order To Cash

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday

The purpose of the Order to Cash Team Lead is to support the US Cargotec OTC processes including performance measures, credit risk, process standards and policies via touch points and interfaces to related process areas.

Main tasks and responsibilities

  • Lead & develop a team of up to 10 team members
  • Manage team performance, meet process SLA’s and KPI’s and manage customer expectations
  • Implement Cargotec best practices to ensure standardized procedures
  • Accurate coordination of OTC data records and approval matrix maintenance on SAP system
  • Assure closing operations and outbound interfaces
  • Performs quality improvement activities and supports internal and external policies and OTC TO-BE process design in conjunction with OTC Global Process Owner
  • Follows up on questions from business controllers / Cargotec affiliates to support the team
  • Assure correct administrative and personnel record retention
  • Assure timely control reports submissions
  • 2nd escalation point for process-related issues
  • Be part of building up the OTC area in the CBS in close cooperation with the Project and Transition teams
  • Participate in transition activities when applicable:
  • Support the functional work stream
  • Support the transition of processes including OTC Playbook
  • Management reporting; responsible for backlog in control reports
  • Provide support to Solution Owners, GPO’s and CBS Management
  • Communication with internal customers to ensure smooth & effective operation, ensuring all issues are escalated and resolved within timescales
  • Support the team with additional critical tasks for the unit (e.g. audit, internal audit etc.) according to the decision of the Finance Hub Lead
  • Develops appropriate client relationship and a good relationship within the team and share experience
  • Responsible for leading the career development activities for team members including performance management, informal/formal feedback, training and resourcing
  • Takes responsibility for own professional development and growth in line with management agreed PDP
  • Reshape/redefine OTC role to provide stewardship/analysis support to all brands/functions
  • Responsible for providing high quality deliverables by proactively identify and resolve issues in the respective OTC area of responsibility
  • Using communication skills and diplomacy to keep projects moving forward and overcome hurdles
  • Delegate and achieve results through setting high Operational standards for the team and via creating process excellence team environment
  • Key Business Metrics: timeliness and accuracy to support operational excellence and being able to adjust accordingly when changes arise, by being able to identify and build new Data Quality report metrics
  • Assess credit risk and work with SBU’s to ensure customer credit limits are set at a reasonable risk level using tools at hand.
  • Drive best practice process improvements based on investigation/analysis and solicited feedback, including updates to audit and training materials.
  • Project management drive; demonstrate the ability to multi-task and effectively achieve results within and outside the team.
  • Assist Financial Reporting group with various duties during the PEC process including preparing the company’s financial reporting packages with detail
  • Manage 3rd party outsourcing partner Team operations; approve 3rd party outsourcing partner invoice (quality control if necessary and assigned by TM); SLA approval for OTC (3rd party outsourcing partner); drive 3rd party outsourcing partner process improvement and customer service satisfaction
  • Support that cross-functional processes in creating the best possible end-to-end efficiency.
  • Perform other assigned by the line manager tasks related to the area of accountability within agreed deadlines and quality

What you’ll need to succeed


  • Minimum Bachelor Degree in Accounting, Finance, Economics, Mathematics or equivalent experience


  • Minimum of 5 years of relevant experience in Finance in an international environment
  • Minimum of 3 years of people management experience


  • Detail-oriented
  • Good communication and organizational skills
  • Time Management
  • Ability to prioritize
  • Logical thinking
  • Process oriented mindset
  • Strong analytical skills
  • Credit risk experience
  • SAP experience
  • Proficiency in computer applications including Microsoft Excel (Pivot tables, VLOOKUP, Charts), PowerPoint and process mapping tools
  • Willing to travel (rare)

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organization and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

Please submit your resume/CV today for consideration!

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,000 people.