Business:  Cargotec
Job Function:  Finance

Perrysburg, OH, US

Accounts Receivable Specialist

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position



To support the Cargotec Collections process

Main tasks and responsibilities




  • Responsible for collections activities
  • Performing collections- calls and emails to customers
  • Maintain a call/contact schedule and follow-up actions schedule
  • Ensure that all customer communication is populated in the system as per the agreed format
  • Ensure that all cash is properly applied- answering cash application queries for unallocated payments
  • Provide information/status about customer portfolio when requested by the line manager or business partner
  • Ensure a customer information file is built and maintained


  • Dispute management until resolution- the creation of disputes, follow-ups and escalations, ensure all disputes have an identified resolution action plan with identified action owners
  • Ensure timely escalation of lack of progress in dispute resolution or payment delinquency


Performance and Ad Hoc Activities:

  • Ensure usage of FSCM and ERPs as per standard operating procedures and instructions
  • Monitor all generic mailboxes in the area of responsibility/customer queries
  • Provide necessary reporting
  • Achieve performance (decrease overdue) and activities (calls & contacts) targets
  • Ensure feedback is provided to credit control whenever needed   


  • Ensure compliance with the Collections Playbook
  • Attend and review assigned training by the line manager depending on the area of development
  • Adopt changes in the process when such occur
  • Highlight any additional activities requested by local org, to be performed



  • Ensure the established team backup structure is followed     
  • Ensure adherence to CBS/Cargotec internal rules and policies
  • Provide training/onboarding to new team members
  • Attend review meetings and team meetings


  • Any other tasks assigned by the line manager related to the areas of accountability
  • All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements    

What you’ll need to succeed


Education & Experience:


  • High School diploma required
  • 1-3 years of relevant experience in related position




  • Good computer skills
  • Independent user of all relevant systems, tools and processes
  • Full professional proficiency of written and spoken English language
  • Open to learn different areas of all OTC
  • Communication skills
  • Ability to work as part of a team
  • Ability to learn and apply newly gained knowledge in daily tasks
  • Ability to work independently with an agreed process
  • Detail-oriented 
  • Time Management
  • Ability to prioritize

You will be part of


Cargotec is a truly global company employing around 12,000 people in 49 countries. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.

Interested to join?


Please submit your resume/CV to be considered!

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed the United Nations Global Compact Business Ambition for 1.5°C. The company's sales in 2022 totalled approximately EUR 4.1 billion and it employs around 11,500 people.