Accounts Receivable Specialist

Purpose of the position

To support the Cargotec Collections process

Main tasks and responsibilities

Collections:

• Responsible for collections activities
• Performing collections- calls and emails to customers
• Maintain a call/contact schedule and follow-up actions schedule
• Ensure that all customer communication is populated in the system as per the agreed format
• Ensure that all cash is properly applied- answering cash application queries for unallocated payments
• Provide information/status about customer portfolio when requested by the line manager or business partner
• Ensure a customer information file is built and maintained

Disputes:

• Dispute management until resolution- the creation of disputes, follow-ups and escalations, ensure all disputes have an identified resolution action plan with identified action owners
• Ensure timely escalation of lack of progress in dispute resolution or payment delinquency

Performance and Ad Hoc Activities:

• Ensure usage of FSCM and ERPs as per standard operating procedures and instructions
• Monitor all generic mailboxes in the area of responsibility/customer queries
• Provide necessary reporting
• Achieve performance (decrease overdue) and activities (calls & contacts) targets
• Ensure feedback is provided to credit control whenever needed   

Process:

• Ensure compliance with the Collections Playbook
• Attend and review assigned training by the line manager depending on the area of development
• Adopt changes in the process when such occur
• Highlight any additional activities requested by local org, to be performed

Team:

• Ensure the established team backup structure is followed     
• Ensure adherence to CBS/Cargotec internal rules and policies
• Provide training/onboarding to new team members
• Attend review meetings and team meetings

Other:

• Any other tasks assigned by the line manager related to the areas of accountability
• All work needs to be conducted in compliance with Global Company guidelines, code of conduct, policies, procedures, controls and legal requirements    
   

What you’ll need to succeed

Education & Experience:

• High School diploma required
• 1-3 years of relevant experience in related position

Competencies:

• Good computer skills
• Independent user of all relevant systems, tools and processes
• Full professional proficiency of written and spoken English language
• Open to learn different areas of all OTC
• Communication skills
• Ability to work as part of a team
• Ability to learn and apply newly gained knowledge in daily tasks
• Ability to work independently with an agreed process
• Detail-oriented 
• Time Management
• Ability to prioritize

You will be part of

Cargotec is a truly global company employing around 12,000 people in 49 countries. We offer a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities.
 

Interested to join?

Please submit your resume/CV to be considered!