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Business:  Cargotec
Job Function:  ICT

Perrysburg, Ohio, US

Apply by:  31-01-2019

Delivery Manager, End User Services AMER

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

Cargotec Corporate IM is searching for an ambitious, experienced and self motivated IT/IM professional to join the Regional Delivery team to work as Regional Delivery Manager End User Services in the Americas Region. You will work in an international environment, where you are responsible for ensuring a high level of IT/IM support & delivery through our outsourcing partners and Cargotec Corporate IM. This position is based in the United States, (Ottawa (KS), Perrysburg(OH) or Tallmadge(OH). 

Main tasks and responsibilities

Ensure high performing outsourcing partners and Corporate IM in the delivery of End User Services and support.

  • Monitor, control and support service delivery; ensuring systems, policies and procedures are in place and followed.
  • Regional coordinator of the incident, request and change processes.
  • Ability to drive process improvement to continually improve service and reduce costs.
  • Work with the business to determine project scopes, change requests and budget projections.
  • Focus on customer satisfaction, with strong interpersonal skills and responsiveness.
  • Participate in regional projects like moves, acquisitions and divestment activities.
  • Being the ‘Go-To’ person in case of escalations.

We expect from you

We are looking for a service minded team player with a technical  IT background, good interpersonal and communication skills who is able to effectively adapt and respond to change. Traveling in the AMER region is an important part of the role.

Ideally you have:

  • Bachelor/University degree in Information Technology and Information Systems.
  • Preferably minimum 10 years of technical experience in the IT industry.
  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework) 
  • Strong communication and interpersonal skills
  • Having experience of working in a global organization is preferred

We offer you

The Regional Delivery team is a global operating team and we believe in our people as it is our people who really make the difference in End User Support. We always work in close collaboration with our end users, the business and providers to deliver the best possible end user support. We succeed because we do it together.

Further information

For further information please contact Ferdi Dijk, Senior Manager Regional Delivery, by email at If you are excited about this opportunity, please submit your application and CV by 15.01.2019.

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2017 totalled approximately EUR 3.3 billion and it employs over 11,000 people.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law

Nearest Major Market: Toledo

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