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Business:  Cargotec
Job Function:  Information Management
Location: 

Meppel, NL

Technical Delivery Lead

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better everyday

 

Cargotec Business Technology is expanding its internal technical competencies. We are looking for an ambitious, experienced, and self-motivated IT - Technical Delivery Lead to join the Regional Delivery team in the EMEA Region. You will work in an international environment, where you will be responsible for local server and infrastructure support and management. You will also be a ‘guide’ for our service desk to improve their understanding of our environment and will participate in local, regional, and global projects. Together with our Regional Delivery Managers, service managers, and internal technical teams, you share the responsibility for ensuring a high level of IT/IM support delivery and excellent customer experience through Cargotec Business Technology and our outsourcing partners.

The position can be based anywhere in Europe.

 

Main tasks and responsibilities:

 

  • Local server and infrastructure support;
  • Server management and replacements, On-Prem to cloud migrations;
  • Improvement of local ICT infrastructure, e.g switches, connectivity;
  • Cross-regional technical resource for 2nd/3rd level support to guide the service desk in resolving tickets and improving their knowledge about our environment;
  • Documentation of local applications, servers and infrastructure (knowledge management + CMDB);
  • High level of IT/IM support delivery by Cargotec Business Technology and outsourcing partners;
  • Process improvements together with the internal Cargotec Business Technology teams and outsourcing partners to improve service delivery and reduce costs;
  • Improvement of end-user experience;
  • Technical resource in global and regional projects like office moves, acquisitions, and divestment activities.

 

What you’ll need to succeed:

 

Having the attitude 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization, we expect you to adapt and respond to change rapidly. Traveling in the EMEA region is a part of the role.

Ideally, you have:

  • Bachelor/University degree in Information Technology and Information Systems or a minimum of 10 years of technical experience in the IT industry;
  • A strong background in server and infrastructure management;
  • Fluent English language, verbally and in writing;
  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework);
  • Strong communication and interpersonal skills;
  • Having experience of working in a global organization is preferred.

 

 

What do we offer you:

 

We offer you a job with a fixed-term contract, with the intention to build a long-lasting relationship. You will be working in an international and dynamic environment where you will have the ability to work from home when possible. A competitive salary is offered. Traveling is part of the job. A training budget is available.
 

You will be part of Cargotec:


We offer you an opportunity to put your skills and experience to work and make an impact in our global organization and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Interested to join?

 

If you are excited about this opportunity, please submit your application and CV now. If you have any questions before applying you can contact Ferdi Dijk - ferdi.dijk@cargotec.com

 

 

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com