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Business:  Cargotec
Job Function:  Service

Ljungby, SE

Parts Sales Support Manager

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Making your next move count


As a Parts Sales Support Manager you will lead the Parts Sales Support team and be providing support in spare parts inquiries and related processes from central parts to selected market areas/countries in  the Kalmar frontline and support Area Sales Management in profitable growth of the business.       
Main responsibilities:
 ● Build   and   manage   a   global   high   performing   team
 ● Processing   parts   inquiries  including:   

  •   Price   &   Lead   
  •   Lead   Time  
  •   Technical   questions  

 ● Monitoring  open customer cases   and   work   towards   quick   resolution   and   improvements  (coordinating   with  other   central   support   functions)  
 ● Follow-up   on   sales   activities,   quotes,   orders   and   backlog  
 ● Support   Area   Sales   Management   with   activities  to:  

  •  Drive   the   sales   and   profitable   growth   according   to   the   target   set  
  •  Grow   capture   rate   according   to   the   target   set  
  •  Grow   eCommerce   according   to   the   target   set  
  •  Implementation   of   Proactive   and   Systematic   Sales  
  •  Increase   of   Parts   Care   contracts  
  •  Offer   Parts   package  
  •  Offer   Parts   Care   contracts  
  •  Execute   obsolete   sales.  

What you’ll need to succeed:



 ● Bachelor   degree   in   Technical   or   Business   Management   
 ● Minium   3-5   years   of   experience   in   the   industry  
 ● Experience   in   international   and   multicultural   work  
 ● Sales   Support   in   a   global   matrix   team   environment  
 ● Leadership   in   a   global   matrix   team   environment  
 ● Services   business   experience  
 ● Experience   in   Kalmar   type   of   products   
 ● Strong   business-   and   market   sense   and   mind-set  
 ● High   customer   focus  
 ● Delivering   results   and   meeting   customer   expectations  
 ● Commercial   and   financial   skills 
 ● Winning   atude  
 ● Relating   and   networking   capabilities  
 ● Communication   skills   are   very   important  
 ● Planning   and   organising

 ● Adapting   and   responding   to   change  
 ● Deciding   and   initiating  actions  
 ● Open   and   positive   attitude  
 ● Fluent   in   English.



You will be part of:


You will be working together with:


● Spare   parts   teams   in   different   market   areas  
● Other   supporng   funcons   in   Services   or   other   departments.  

Interested to join?


If you are excited about this opportunity, please submit your application!


Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com