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Business:  Cargotec
Job Function:  Business Development

Helsinki, FI

Service Designer

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Join us for a smarter and better every day


We are looking for a Service Designer to work with a growing team of designers and experts, solving some of the toughest challenges in the digital realm of our transforming organisation.  
As a hands-on service design expert, you will be taking concepts systematically forward whilst working hand-in-hand with multidisciplinary teams, implementing internal services in a variety of groups and settings. We are especially looking for T-shaped people, who have in-depth, demonstrated domain expertise in traditional service design disciplines such as Service Blueprints or Vision stories, and who are willing also to zoom out to look at the broader organisational and strategic context. 
Most importantly, you enjoy validating customer or user problems, gathering evidence and turning it to impactful solutions with the help of your colleagues. You thrive in putting the pieces together and get a kick out of seeing projects progress.
The position is based either in Helsinki or one of our offices in Europe (i.e. Rotterdam, Hamburg or Stockholm) and you will be reporting to the Director, Emerging Business Design. Initially, your role will be in a centralised service function improving and developing mainly internal services, but sometimes new innovations. However, if one of your services develops further, you may shift, if you wish, into other units to work full-time.


Besides, we expect that you are:  

  • A people-first-minded team player who is passionate about developing human-centred services and making use of Service Design methods internally
  • Able to challenge, communicate and envision service concepts and ideas together with team members, partners, and stakeholders.
  • Agile and can flex between being scrappy to move fast and detail-oriented to go deep, navigating the ambiguity of designing for complex problems.
  • Analytical with experience in synthesising quantitative and qualitative data, and feeding this into design direction.


Main tasks and responsibilities:

  • Design for both the target user’s experience and our global organisation’s ability to implement and scale. 
  • Design and measure experiments to gather evidence to inspire and improve internal service concepts.
  • Break apart business, customer, and system constraints into digestible components for the team.
  • Lift teams confidence and discipline to explore innovative design solutions while respecting deadlines. 
  • Approach things systemically and use a diverse set of methods & tools that illustrate all the components and touch-points of the service.  
Ideally you have:


  • 4+ years of professional experience in a design consultancy or equivalent position 
  • A Masters degree in business is helpful but not a requirement
  • Excellent verbal and written communication skills in English. 
  • Background in psychology, sociology or ethnography considered as plus
  • Ability to work within a self-directed culture and navigate ambiguity
  • Experience designing and implementing solutions in resource-constrained environments.
  • Good knowledge from Lean Startup, Customer Development, or industry preferred
  • Proven designs and experienced launching services in the real world
  • Deep expertise in design thinking/human-centred design
  • In-depth knowledge and experience within a relevant service design discipline 
  • (Systems Design, Industrial Design, Graphic Design, Interaction Design).
You will be part of:


By joining our Emerging Business Accelerator, you will be impacting the future of the global cargo handling industry. As part of our entrepreneurial and agile EBA team, we empower all team members to have an impact and autonomy to shape their work. You will work together with great colleagues from various backgrounds inspired by shared goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. 
Join the team to make a difference - have fun and smile while doing it. 

Interested to join?


Are you as excited about this opportunity as we are getting you to our team, please tell us about a time that you applied human-centred Design to solve a Service Design problem (200 words or less) and CV by 04.12.2020. 
We consider Portfolio or project work examples that demonstrate some of your cases you have been working as a plus.


Cargotec and its businesses
Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec's sales in 2019 totalled approximately EUR 3.7 billion and it employs around 12,500 people. www.cargotec.com