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Business:  Cargotec
Job Function:  Information Management
Location: 

Gdansk, PL

Onsite IT engineer

Purpose of the position

The position is based in Gdansk, Poland.

 

Main tasks and responsibilities


● Local server and infrastructure support

  • Server management, replacements & On-Prem to cloud migrations.
  • Improving our local ICT infrastructure, e.g switches, connectivity.

● 2nd/3rd level end-user support, prolonged hands & feet for the Global Service Desk.
● Service technician support (Hiab, Kalmar, MacGregor).
● Incident monitoring for the locations under your responsibility.
● Telephony and mobile device support. (procurement/subscriptions).
● Documentation of local applications, servers, and infrastructure is in place and maintained (knowledge management + CMDB).
● Drive process improvements together with the internal Cargotec Business Technology teams and our outsourcing partners to improve service delivery.
● Ensuring that global policies and procedures are in place and followed.
● Participate as a technical resource in global and regional projects like office moves, acquisitions, and divestment activities.
● Anything else that might pop up to improve the end-user experience.

What you’ll need to succeed:

We expect from you to have an attitude of 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization, we expect you to adapt and respond to change rapidly.


Ideally, you have:


● Minimum 5 years of experience in technical IT support roles.
● A strong background in server (Microsoft) and infrastructure management.
● The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
● Express yourself fluently in the English language, verbally and in writing.
● Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework).
● Strong communication and interpersonal skills.
● Having experience of working in a global organization is preferred.

Interested to join?

What do we offer you:

 

We offer you a job with a fixed-term contract for 1 year with the intention to build a long lasting relation. You will be working in an international and dynamic environment where you will have the ability to work from home when possible. A competitive salary is offered. Travelling is part of the job. A training budget is also available.

You will be part of:

You will be part of Cargotec!

 

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.