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Business:  Cargotec
Job Function:  Information Management
Location: 

Dundalk, IE

Country IT coordinator / Onsite IT

Cargotec is at the forefront of the transformation in the cargo handling industry. Our cargo handling solutions and services make global trade smarter, better and more sustainable. As leaders in ports, on roads and at sea, our business areas Kalmar, Hiab and MacGregor have a unique position to optimise global cargo flows and create sustainable customer value.

Purpose of the position

Cargotec Business Technology is expanding its internal competencies in critical locations, and we are looking for an experienced, and self-motivated IT technician to join the Regional Delivery/Onsite team to work as country IT coordinator for Ireland and the United Kingdom covering all our Strategic Business Units (Hiab, Kalmar & MacGregor). You will work in an international environment, where you will be responsible for the local servers, infrastructure, and will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in Dundalk (Ireland).

Main tasks and responsibilities

  • Local server and infrastructure support
    • Server management, replacements & On-Prem to cloud migrations.
    • Improving our local ICT infrastructure, e.g switches, connectivity.
  • 2nd/3rd level end-user support, prolonged hands & feet for the Global Service Desk.
  • Service technician support (Hiab, Kalmar, MacGregor).
  • Incident monitoring for the locations under your responsibility
  • Telephony and mobile device support. (procurement/subscriptions).
  • Documentation of local applications, servers, and infrastructure is in place and maintained. (knowledge management + CMDB).
  • Drive process improvements together with the internal Cargotec Business Technology teams and our outsourcing partners to improve service delivery.
  • Ensuring that global policies and procedures are in place and followed.
  • Participate as a technical resource in global and regional projects like office moves, acquisitions, and divestment activities.
  • Anything else that might pop-up to improve the end-user experience.
     

What do we expect from you

Having the attitude 'I am here to help you' and being a ‘hands-on’ person. An experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. As we are a dynamic organization we expect you to adapt and respond to change rapidly.

Ideally, you have

  • Minimum 5 years of experience in technical IT support roles.
  • A strong background in server (Microsoft) and infrastructure management.
  • The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
  • Express yourself fluently in the English language, verbally and in writing.
  • Excellent knowledge of service management practices (SIAM) and service processes (ITIL framework).
  • Strong communication and interpersonal skills.
  • Having experience of working in a global organization is preferred.
     

What do we offer you

We offer you a job with a permanent contract. You will be working in an international and dynamic environment where you will have the ability to work from home when possible. A competitive salary is offered. Traveling is part of the job. A training budget is available.

More information

For more information please contact Ferdi Dijk, Senior Manager Regional Delivery, by email at ferdi.dijk@cargotec.com or Borislav Boev, Regional Delivery Manager EMEA at borislav.boev@cargotec.com. If you are excited about this opportunity, please submit your application and CV by 09.08.2021.

 

Cargotec and its businesses

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com