Loading...
Share this Job
Business:  Bromma
Job Function:  Service
Location: 

Durham, NC, US

Apply by:  --

Field Service Engineer

Making your next move count

 

Bromma is currently seeking a Field Service Engineer/Technician that will support our North America customer base. We are looking for a self-motivated, customer focused, and energetic team player to join our organization. As a Field Service Engineer, your primary role will be to provide hands-on technical support for all Bromma related equipment in the North America region. The preferred location for this position will be based out of our office in Durham, North Carolina. The office in NC is our Americas base of operation, and houses our NA team. Working remotely may be considered based on candidates experience and location, as it relates to our customer base.

 

Bromma Spreaders is a global product, and the industry’s most experienced manufacturer of container spreaders and lifting equipment. Since the 1960’s, we have built thousands of fully automatic crane spreaders with an estimated 5000 units in operation globally. Bromma has delivered spreaders to more than 500 terminals in over 90 countries on 6 continents. Bromma’s spreaders are in use in 47 out of the top 50 ports worldwide.

 

KEY ACCOUNTABILITIES
• Start-up and commission of new equipment.
• Perform classroom and hands-on training at customer sites.
• Communicate with customers to determine equipment problems.
• Relay design or functional problems identified in field operations to Engineering.
• Relay information concerning customer needs and problems to our Sales group and Product Line.
• Install software upgrades and make needed programming changes at customer sites.
• Handle warranty related claims.
• Coordinate and perform field service activities and after-sales projects.
• Maintain good communication with customers.
• Complete required internal and external reporting.
• Program and test electronic equipment for spare parts or warranties.
• Perform other related after-sales duties as assigned.
• Travel internationally when needed.
• Travel is estimated at 50% to 75% of the time.

What you’ll need to succeed:

 

Education
• High School diploma is a minimum.
• Preference will be given to those with advanced technical degree and/or training.

 

Experience
• Candidates must have a strong and diverse technical background including mechanical, electrical, and hydraulic systems.
• Experience in the industrial, and/or large equipment will be strongly considered.
• (3-5) Years of relevant work experience.

 

Competencies
• Technically oriented
• Service focused/minded
• Detail oriented
• Customer centric
• Team mentality
• Strong communication skills
• Solution based thinking

 

WORKING TOGETHER WITH
The person hired for this position will work closely along-side our other Field Service Engineers and in good partnership with the Americas Sales Team.

 

OTHER INFORMATION
Candidates must possess a valid State driver’s license and have, or be able to obtain, a valid Passport and a Transportation Workers Identification Credential

 

You will be part of:

 

We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. 

With us, you will have the opportunity to realise your potential and become an important member of our global team.

Bromma is part of Cargotec

 

Cargotec (Nasdaq Helsinki: CGCBV) enables smarter cargo flow for a better everyday with its leading cargo handling solutions and services. Cargotec's business areas Kalmar, Hiab and MacGregor are pioneers in their fields. Through their unique position in ports, at sea and on roads, they optimise global cargo flows and create sustainable customer value. Cargotec has signed United Nations Global Compact’s Business Ambition for 1.5°C. The company’s sales in 2020 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com


Nearest Major Market: Durham
Nearest Secondary Market: Raleigh