Trainee, Onsite IT Support

Join us for a smarter and better everyday

We are looking for a summer trainee to join the End User Services team to work as the helping hand of our Onsite IT technician. You will work in an international environment and you will be working closely with our outsourcing partners to ensure ‘best of class’ end-user support and continuously work on improving the end-user experience. The position is based in Helsinki.

Main tasks and responsibilities

• IT Incident monitoring and handling
• Meeting room equipment support & maintenance
• Mobile device support. (defining standard/procurement/subscriptions)
• IT procurement activities
• Ensuring that documentation of local applications and  infrastructure is in place and maintained. (knowledge management + CMDB)
• Ensuring that global policies and procedures are in place and followed
• Anything else that might pop up to improve the end-user experience.
   

What you’ll need to succeed

Having the attitude 'I am here to help you' and being a ‘hands-on’ person—an experienced team player with broad technical IT knowledge. Good interpersonal and communication skills are a prerequisite. 

• An IT technical education completed or ongoing
• The ability to ‘step into the end-user’s shoes’ and the attitude ‘I am here to help you’.
• Express yourself fluently in the English language, verbally and in writing.
• Strong communication and interpersonal skills.

You will be part of

We offer you an opportunity to put your skills and knowledge into work with diverse tasks. We value collaboration in our open and inclusive culture and you will get to work with great colleagues from different backgrounds. With us, you will have the opportunity to learn and develop yourself professionally - and have fun while doing it. 
Our trainee network goes beyond a typical internship experience, creating a holistic environment that nurtures both professional and personal growth as well as providing opportunities to connect with fellow trainees through various activities and events.
 

Interested to join?

For more information please contact Jesse Laine, Onsite IT, by email at jesse.laine@cargotec.com. If you are excited about this opportunity, please submit your application and CV by 30-06-2024. Interviews will be conducted on a rolling basis and the position will be filled as soon as possible when we find the right candidate.